Contact DiverseFX English

Let’s find your next step in language learning

Choosing an English level, an Amelia language or a learning approach? We can help you understand what fits. For an existing account or service issue, use secure Support.

Learner speaking confidently during an online English session

General questions

Ask about learning with DiverseFX English

You do not need to sign in to send a general enquiry by email. For questions about levels, learning options or how the platform works, email:

[email protected]Do not include passwords, payment-card details or private credentials.
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Ask Emma

Use the free assistant in the lower corner for site guidance and common questions.

Existing learner?

Sign in to create and follow a secure Support ticket linked to your account.

Go to My Support →

Before contacting us

Help us direct your question safely

Course question
Tell us whether you are asking about A1, A2, B1 or B2, and what you want to use English for.

Account or purchase
Use authenticated Support whenever possible.

AI learning service
Tell us whether you used Olivia or Amelia, the language you were learning and the session reference if available.

Our business

DiverseFX (Pty) Ltd

Reg No: 2026/252254/07

Business address

1 Perrot Ave, Humepark
Port Elizabeth, Eastern Cape
South Africa

Telephone / WhatsApp

+27 67 231 7111 · Open WhatsApp

For DiverseFX English learning enquiries, use [email protected]. For general DiverseFX company enquiries, use [email protected].

Account-specific Support tickets require sign-in and remain private. Please do not send passwords or payment-card details. Human assistance is not a 24-hour service.

We aim to respond as promptly as reasonably possible. Timing depends on the nature and complexity of your request; no fixed response time is guaranteed.

Help with learning for your childStart with the parent guide. For a child login reset or suspension, use My Learners in your adult account. Use private My Support for account-specific consent, correction or privacy requests; do not send passwords or children’s recordings through general enquiries.Read the parent guide →