1. Information we process
Depending on how you use the platform, this may include account and contact details, country, security and session records, course enrolment and progress, assessment evidence, certificate records, purchases and balances, Support requests, and technical records needed to keep the service secure.
We do not need your payment-card number in the DiverseFX English application. When payments are activated, payment details will be handled by the approved payment provider.
2. Why we use it
We process information to create and protect accounts; provide courses and learning services; record progress, assessments and entitlements; support learners; prevent fraud and abuse; reconcile transactions; meet legal duties; and improve reliability. The lawful basis depends on the activity, including performance of a contract, legal obligation, legitimate interests or consent where required.
3. Emma, Olivia and Amelia information
Emma uses the message and page context needed to answer a site question. Emma conversation records are retained for a limited operational period, currently 30 days, unless a confirmed Support escalation or legal or security need requires related evidence longer.
Olivia and Amelia process live voice and text context to provide the requested learning interaction. DiverseFX English does not store microphone audio or raw live captions after the page closes. Amelia may retain structured educational continuity—such as goals, observations, plans and homework—without retaining a raw conversation transcript.
5. Retention and security
We keep information only for as long as reasonably needed for the purpose collected, legal and accounting duties, learning records, fraud prevention, dispute evidence and secure deletion. Different records require different periods; Support can explain the applicable period for a specific record.
Security controls include access restrictions, protected configuration, secure cookies, audit evidence and separation between customer-facing identifiers and sensitive internal records. No online system can promise absolute security.
6. Your privacy choices
You may ask whether we hold personal information about you, request access or correction, object to certain processing, withdraw consent where processing depends on consent, or request deletion where the law permits. You may also request a practical export of applicable account information.
Use Contact or, when signed in, choose “Privacy or security” in My Support. We may need to verify your identity. You may also approach South Africa’s Information Regulator if you believe your privacy rights have not been resolved.