No checkout can currently be completed. The final cancellation periods and purchase-specific refund conditions will be confirmed before commercial activation and displayed before payment.
1. Failed, cancelled or uncertain payments
A failed, declined, cancelled or unverified checkout does not create course access or AI time. If money appears to have moved but our independent provider verification does not confirm a paid state, we will investigate and reconcile it rather than guessing.
2. Course purchases
A1 and A2 are intended as once-off digital course purchases. Before activation, the checkout will clearly state the access period, cancellation rights and any limits that apply after digital content has been accessed. Nothing in this policy removes a consumer right that applies by law.
3. Olivia and Amelia time
Olivia Learning Assistance and Amelia AI English Tutor time are separate products. Active time is deducted only from the correct balance while a legitimate session is connected and billable. Unused purchased Amelia time remains available on the Amelia account; it is not converted into Olivia time or course credit.
4. Service or provider failures
Disconnected, cancelled, pending, failed or uncertain states are contained and must not be treated as successful delivery. We use session, heartbeat and ledger evidence to investigate disputed AI time. Where a verified technical failure caused an incorrect debit or prevented delivery, we may restore time or provide another remedy appropriate to the evidence and applicable law.
5. How to request help
Contact us promptly with the relevant order or session reference, but never send card details, passwords or secret tokens. Signed-in learners should use My Support; other enquiries can use Contact.